Cities Could Use Your Tweets To Build Better Infrastructure

These days, people are more likely to gripe about civic issues on Twitter than actually talk to city officials. But in some cases, that social media activity is all a city needs.

This week, IBM unveiled the results of its Social Sentiment Index on traffic in India. The index, which looked at 168,330 comments on Facebook, Twitter, and other social media sites and “derived 54,234 High Value Snippets through a series of advanced filtration techniques for insight analysis,” reveals some strong conclusions about traffic in the country, and how city planners might alleviate it in the future…

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